Use Live Visitor Analytics
Live Visitors shows active sessions and the page activity currently available for each visitor.
Where to find it: Admin → Live Visitors
What to do
- Open a visitor to review the current page and recent journey.
- Use known identity and lead context only when the platform has connected it.
- Open the CRM record when you need full history.
- Start a relevant proactive chat when it would genuinely help.
Good to know
- An anonymous visitor should not be treated as a known contact.
- Sessions can end or change quickly; refresh when comparing current status.
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