Inbox, Chat, SMS & Calling
Manage conversations across your communication channels.
11 articles
Use the Unified Inbox
Read and reply to supported conversations from one place.
inboxconversationsmessages
Set Up Live Chat
Configure the visitor chat experience and team notifications.
chatlive-chatsettings
Chat with a Live Visitor
Start a timely conversation from the Live dashboard.
chatproactivelive-visitors
Send and Receive SMS
Use text messaging from an assigned phone line.
smstextinbox
Create an SMS Campaign
Prepare a compliant bulk text send.
smscampaignbulk-text
Create a WhatsApp Message Template
Submit a template to Meta so you can start WhatsApp conversations.
whatsapptemplatemeta
Send a WhatsApp Campaign
Send an approved WhatsApp template to a group of contacts.
whatsappcampaignbulk
Set Up an Agent Phone Line
Purchase or assign a supported number to a team member.
phonenumberseat
Make and Receive Browser Calls
Check permissions and call from the admin.
phonecallingbrowser
Use the Power Dialer
Work through a prepared contact call list.
dialerpower-dialercall-list
Set Up Voicemail and Call Handling
Prepare greetings and missed-call behaviour.
phonevoicemailgreeting